Ganguly Consulting — SOP Knowledge Base
Standard Operating Procedures and workflows for smooth operation of the consulting firm.
Quick Links
| Section | Description |
|---|---|
| Frameworks & Principles | RACI, escalation, decision rights, PDCA — master reference |
| Social Media | Onboarding, content, workflow, reporting (client + own channels) |
| Client Onboarding | Intake, kickoff, contract, discovery |
| Operations | Project delivery, sales, communication |
| Reporting | Internal, external (tier-based), analytics |
How to Use
- New process — Start with Frameworks & Principles to align on roles and escalation.
- Client onboarding — Follow Social Media or General Client Onboarding depending on engagement type.
- Ongoing work — Use Communication Protocol and Project Delivery for day-to-day execution.
Reference PRODUCT-CONTEXT.md for voice, positioning, and scope.